L.I. Firewood- Frequently Asked Questions
Visit the ORDER TRACKING page
to view your current & past orders
to view your current & past orders
|Can I place an order for delivery to my town?||*** This website is for Central & Western Suffolk County ordering only. ***
If you live in Eastern Suffolk you must order from Hamptons Firewood
Nassau County residents order from Nassau Firewood
|How do I order?||100% of our ordering is done online. Ordering is available 24/7.
Use the "ORDER" button on the top of any page to view our available firewood.
|Can I order over the phone?||There is no phone ordering available. We only accept online orders. Your credit card info is safe during our secure online checkout. We also need to make sure your delivery information is correct through your online entry.|
|What payments are accepted?||Your online order can be paid with Visa, Mastercard or Discover.|
|Can I pay the driver in cash?||All orders must be prepaid online. Our drivers cannot accept any firewood payments.|
|Can I pick up firewood?||We deliver 99% of our firewood. Delivery allows us to offer our lowest price & best service.
There will be very limited January 2021 pick up for REPEAT CUSTOMERS ONLY.
Pricing & Availability
|How much firewood should I order?||Our most popular volume is the 1/8 cord. Our true 1/8 cord is a lot of firewood. Most of our repeat customers order 1/8 cord at a time, & then reorder when they start to run low.
Only 1/8 cords may be available during some times of the season.
|Can I order a full cord?||Our maximum delivery amount is 1/4 cord (Sept & Oct 2020 only). There will most likely be a 1/8 cord maximum October thru closing.
*** One delivery per customer per calendar month ***
|Why can't I order more than 1/4 cord at a time?||We have 3500+ dedicated repeat customers (& growing) & we can never produce enough firewood to meet demand.
Ordering limits allow more of our long-time rpeat customers to enjoy our firewood.
|When is the
best time to order?
|Order early = during warm weather. Fall & early Winter demand is so high that we have very long delivery lead times & never have enough firewood to meet demand.|
|Are there any discounts?||We have the lowest KILN DRIED Firewood prices on Long Island. There are no further discounts.|
|Do you sell
|100% of our firewood is sold to residential customers. We do not sell wholesale or commercially.|
About our Firewood
|Do you only produce KILN DRIED Firewood?||All of our firewood is KILN DRIED. We do not produce "seasoned" firewood or sell "green" fresh split firewood.|
|What is KILN DRIED Firewood?||KILN DRIED firewood is dried in large industrial ovens (kilns). It is dried the same way lumber is dried, and it is the only way to consistently produce high quality firewood every time. Even during the cold winter months, our KILN DRIED firewood can be produced within a few days and the result is consistently high quality firewood that is free of bugs & mold/fungus.|
|Do you deliver
|100% of our firewood is delivered in bags. We do not deliver any loose or palletized firewood.|
|What length is
|Our Standard Cut is a consistent 15 to 16 inches. Precise length is crucial for our volume measurements, bagging & consistent kiln drying results.|
|What type(s) of firewood do you have?||We only process hardwoods. Our main species are Birches, Maples & Beech.
Occasionally (in March & April only) we have specialty woods like Ash, Cherry & Hickory.
We rarely process Red Oak and never any softwood species.